Project management

From Project Initiation and Planning through Implementation to final deliverable, Elusen delivers results on-time and on budget for IT projects, process improvement projects, service quality improvement projects and others.

• Collect qualitative and quantitative data, analyze, synthesize and present of the findings for Boards of Directors and Executive teams

• Incorporate change management practices for sustainable results

Examples of projects include:

• Salesforce Implementation Training - Manage a cross-functional team to design and develop curriculum and SOPs to roll-out Salesforce Service Cloud to 500 associates across 3 sites.

• Customer Complaint Process - Lead a cross-functional team of Sales Support, Customer Service and Quality/Engineering to create a closed-end process to document and resolve customer complaints.

Facilitation

fa·cil·i·tate (verb) - to make an action or process easier.

Engaging a team, staying focused on outcomes, while managing time constraints can be challenging; a Certified Facilitator ensures a high-quality return on invested time.

From Strategic Planning with your Board of Directors to Leadership team brainstorming on products and services to designing Mission and Vision statements with key stakeholders, Elusen can work with you to design and facilitate a meeting plan to maximize participant contributions, keep the group focused and produce quality outcomes.

Examples of facilitation services include:

• Strategic Planning for 25 members of the Board of Directors and leadership team of the NTC Foundation in San Diego.

• Guide supply chain leaders through mission/vision creation to guide the team and align with the organization.

• HD Supply Facilities Maintenance, Leadership Development

Training

Training boosts employee engagement, builds skills and improves retention.  Elusen, Inc. has been developing and delivering customized workplace learning & development solutions for over 25 years. Depending on the topic, curriculum may be developed as a team, translating complex concepts from subject matter experts into easily understood exercises.  Or, it may be developed independently by Elusen and shared with your team.

Training delivery is critical to overall success.  A fun, collaborative learning process that engages the heart, as well as the mind creates an effective learning environment where participants talk more than the trainer.

Examples of customized training topics include:

• Dynamics of Change

• Feedback & Recognition

• Focus on Solutions/Solving Problems

• Decision Making

• Customer Experience

• Trust & Empathy

• Diversity & Inclusivity

• Live with Purpose